Returns & Refunds

Returns Policy

Brooks is happy to refund or exchange any full priced item within 28 days of your order date, excluding delivery charges, in line with distance selling regulations.

All items must be returned unopened and in resalable condition.

Product specific returns information

• Flooring can be returned within 28 days if the boxes are unopened. A 20 per cent restocking charge applies.
• Doors can be returned within 28 days if they are unopened. A 20 per cent restocking charge applies.
• Velux products can be returned if the box is unopened. A 25 per cent restocking charge applies.
• Non stocked items carry a 15 per cent restocking charge.
• Bagged powders cannot be returned as storage conditions cannot be verified.

A full refund or exchange can only be guaranteed if the item is returned within the time frames stated above. Items received after the allowed period will be returned to the original delivery address.

Returning your item

The cost of returning an item is your responsibility unless the product is faulty or an incorrect item was supplied. In these cases, postage costs will be refunded up to the value of the original delivery charge.

Items should be returned using an insured and traceable service, and you should keep note of any tracking numbers. We are not responsible for damage caused during transit, so please ensure items are securely packaged.

A collection service is available and may carry a collection charge. To arrange collection, please contact [email protected]

Please allow up to ten working days after we receive the goods for your refund to be processed.

The return delivery address can be found on your delivery docket.

Delivery rates vary depending on product type and location within the Republic of Ireland.

Please note that any damages must be reported within 24 hours of receiving your order.

Prices shown on our website apply to online orders only.